Who is PageUp?

  • PageUp is an Australian company who provide HR software systems and one of the largest recruitment system providers in Australia. KU uses PageUp to support our recruitment activities and to manage staff contract changes.

What is the issue?

  • On May 23 2018, PageUp detected unusual activity on its IT infrastructure and immediately launched a forensic investigation. On May 28 2018 their investigations revealed that they had some indicators that their client data may have been compromised. A forensic investigation with assistance from an independent third party is currently ongoing
  • KU was notified of the incident on 6 June 2018 and has been urgently seeking more information from PageUp. KU took the decision to sever all data links between KU and PageUp and also stop all recruitment and contract change activities using the PageUp system until further notice.

Have the authorities been notified?

Data Security

If I’m concerned about my data security, what should I be looking out for?

How do I know my PageUp profile is secure?

  • KU are awaiting confirmation from PageUp that PageUp profiles are secure. At this stage PageUp are acknowledging that only job applicants' names and email addresses may have been compromised.

What steps has KU taken to secure my data?

  • KU has quarantined the PageUp system and turned off its functionality until we can ensure that PageUp will handle your data securely.

Does this relate to children and families in KU services?

  • No. The PageUp system is in no way related to the systems KU uses to collect, manage and store child and family data.

Recruitment Process & my application

If I have an application in progress what will happen?

  • We are manually processing applications and will be in touch as soon as we can about how your application is progressing. Please be patient with us as we work through this process.

How do I apply for a role if PageUp isn’t working?

  • We have implemented our alternative online resourcing platform through SEEK.com to ensure we can still receive applications.

When will KU know more?

  • We will of course keep you updated as more information comes to hand. At this stage we are dependent upon PageUp providing information regarding their security issue and their investigations. Refer to PageUp’s website for further update:s https://www.pageuppeople.com/